Our Services
We offer a comprehensive range of services, including product sourcing and bundling, warehousing, logistics, reverse logistics, warranty support, client services, field sales, contact centre, identity verification and campaign design. Our unique strength lies in seamlessly integrating these services into a single solution, empowering customers to create distinct value propositions for their consumers.
CLIENT SERVICES
Our dedicated team ensures seamless fulfillment management, analysing service delivery and identifying improvement opportunities. With a skilled resource assigned to your account, we handle everything from rapid complaint response (within 2 hours) to data analysis, prioritising a customer-centric approach for an enhanced experience. Trust us as your reliable partner, fostering enduring relationships through satisfaction and long-term partnerships.
FIELD SERVICES TEAM
Integral to our client services, our vibrant and trained Field Services Team boosts product visibility, brand recognition, and sales opportunities at events and retail locations. From merchandising to aftersales training, they play a crucial role in driving client and customer satisfaction, ensuring capable and confident promotion and sales.
INVENTORY MANAGEMENT
At Digital Planet, we prioritize efficient stock management using our automated system, Acumatica. Teaming up with top-tier warehouses, our dedicated stock control team conducts regular audits to ensure accuracy. We believe in segregating duties for added scrutiny, with a separate stock finance department approving changes. Committed to streamlined processes, we leverage technology and dedicated teams for exceptional inventory management.
DISTRIBUTION & LOGISTICAL MOVEMENT
While we don't provide courier services directly, Digital Planet excels in integrating with leading providers. With two decades of experience, our robust systems serve as aggregators tailored to client needs. Cultivating close partnerships with couriers, we monitor performance closely, ensuring transparency through detailed reports and dashboards. Dedicated to efficient distribution, our integrated approach empowers clients with reliable delivery solutions.
REVERSE LOGISTICS
With over a decade of expertise, Digital Planet excels in efficient reverse logistics. Our streamlined processes and advanced systems allow us to track and manage device returns seamlessly.
Prioritising customer satisfaction, we specialize in handling approximately 1000 cases monthly, offering superior after-sales services and unmatched scale and quality. Our dedicated Technical Desk team troubleshoots and resolves issues, providing valuable device assessments. Beyond B2C, we navigate the complexities of retail environments, facilitating inter-branch movements. Count on Digital Planet for top-quality reverse logistics solutions, empowering your business at every step.
CONTACT CENTRE
Digital Planet, with over two decades of experience, is a trusted provider of customised call center services. We collaborate closely with clients to design tailored offerings, providing top-quality services at every stage of the customer journey. Our outbound and inbound centers act as an extension of your business, handling queries and specialized services like TV license validation. We offer assistance through digital platforms, aiming for a world-class service experience.
WAREHOUSING SOLUTIONS
Strategically partnered with top-tier warehouses, Digital Planet ensures superior service, asset safeguarding, and seamless scalability. Prioritizing disaster recovery preparedness, our partners are strategically located for efficient stock movement. Carefully curated for scalability and value-added services, our warehouse alliances support business growth, guarantee secure storage, and adapt to evolving needs. Trust Digital Planet for optimized warehousing solutions.
