All products sold by Digital Planet are covered under our 7 day Guarantee Against Defects. Items may be returned for refund or replacement subject to manufacturer and/or Digital Planet restrictions.

Please note that we as Digital Planet will not accept any items back for credit if the packaging is not complete. Box, accessories etc

Defective items may be returned for refund or replacement subject to the following restrictions:

1. All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
2. Software, games and consumables are non-refundable.
3. Certain hardware items and all custom/special orders may only be returned for replacement and not for refund.
4. All returns must be shipped freight prepaid.
5. Any returns found to be non-defective are subject to a restocking fee of 25% and all non product related fees (shipping, transaction and insurance) are not refundable.
6. If unopened goods are returned within 5 days, you will receive a refund excluding transport costs.
7. Delivery fees not refunded for returns or for collecting of faulty items
8. 25% handling fee on any goods returned, and this must be within 7 days of you receiving the order
9. Please note that if your item/s are returned and do not contain the entire package that was shipped out, you will not receive a credit.