WHAT WE DO
We can take the entire customer journey off your hands. We offer end-to-end order management and customer service to our clients.
Safe and scalable solutions
- Stock Management
- Picking & Packing
Awesome customer journeys start with great communication and finish with on-time delivery
- Advanced Communications and Technology Stack
- Courier Management
- Out-of-Box Experience
- Reverse Logistics
- Financial Processing
High quality communication earns trust and customer satisfaction.
- Contact Centre
- Guru Help Desk (Product & Site Support)
- Cloud Based Order Management System
Digital Planet guide our clients on their online journey.
SOME OF OUR CLIENTS
From when Digital Planet took over the service deliveries for FNB, the customer complaints were dramatically reduced and our current complaints per order ratio is 0.16% or 1.6 complaints per 1000 orders.
Reduction in speed of contactability and delivery(80% in 3 days to 80% in 1 day)80%
Reduction in the first time contact
(80% within 24 hours to 85% withing 4 hours)85%
Reduction in first
time delivery (80% within three days
to 85% next day)80%