Client Service Coordinator
The Client Services Coordinator is responsible for monitoring and managing open client orders and working with service delivery teams to ensure timely and effective completion of client orders. Must be able to build and maintain relationships with internal and external clients by using empathy, effective and strategic communication, authenticity.
We are currently seeking a full-time, on-site Magento developer to join our team at Digital Planet. Duties would primarily consist of developing new projects built using the Magento platform, writing custom extensions, identifying quality community extensions, and architecting new Magento bids. Applicants will be expected to provide examples of work. Daily duties will include providing support on existing Magento websites, developing custom plugins for existing Magento websites, managing version control and developing custom magento websites.
The role of the Supervisor is to ensure that we deliver the highest quality after sales service to our clients.You will be responsible for the day to day performance management of our vendors, analysis of how services are delivered and how service delivery and processes can be improved.
The successful candidate will be working with internal and/ or external stakeholders and will be responsible for creating innovative end to end eCommerce solutions to document and present accordingly. You will be responsible for business process mapping, determining eCommerce requirements and solutions, conducting analysis and workshops, functional system specifications, technical specification document creation and documentation. Must have at least 2 years of experience in a similar role.
Client Services Manager
The Client Services Manager will ensure total client satisfaction through the coordination and management of operations activities and projects between the client and Digital Planet’s Operations Team. Successful candidates will be accountable for formulating operations strategic plans per client to support the needs of each client.Also optimise customer’s contact and delivery experience across all relevant operations teams.
We are looking for a deadline driven debtors clerk who will perform the following functions: Prepare monthly reconciliations, deal with our clients, administration of all debtors. Must have excellent interpersonal skills, and must be stable under pressure.
Field Sales Representative
We are looking for a passionate Field Sales Representative who will manage and grow the current business portfolio and develop more internal client opportunities within our client's branches. You must have very strong sales skills and have a sound understanding of gadgets. Must be able to communicate effectively with people from different levels in the organisation. You must be comfortable with travelling away from home and have a driver’s license and your own car.
Device Guru Agent
You will apply your active listening skills to gather customer’s information in order to fully understand the customer's query. You will also guide customer's through troubleshooting, uninstalling/reinstalling basic software applications and setups. You should have the following skills: problem solving skills, good listening skills and exceptional customer service and phone etiquette.